You can download the casino software FREE of charge here. For any assistance please visit our Download page or contact our friendly Support
Access our Frequently Asked Questions page for detailed information regarding signup, accounts, banking, gameplay, and general casino information.
Your questions, issues, and feedback are important to us!
We encourage you to contact us at any time to receive prompt, efficient assistance from our dedicated casino representatives.
Our Live Support team is available 24/7 via the Spartan Slots Website or directly from the Casino for your convenience.
USA Toll FREE: 1-866-7006547
UK Toll FREE: 0808 1293897
Australian Toll FREE: 1800-154570
International: +44 (0) 2032838813
support@spartanslots.com - general inquiries & support
accounts@spartanslots.com - account related questions & issues
vip@spartanslots.com - VIP customer care
manager@spartanslots.com - contact casino manager
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Answers to many of the most frequently asked questions have been compiled below for your access and convenience. For additional information or assistance with other inquiries, we encourage you to contact our Support available 24/7.
GENERAL/ACCOUNTS FAQ
Q. How do I get started?
A. Getting started at Spartan Slots Casino is quick and easy. You may register your account details with our Instant Play Casino or download and install our free casino software to your computer and create your new player account. For step-by-step instructions see our Download Page.
Q. How do I create an account? Are my personal details safe?
A. To create your new player account at Spartan Slots Casino simply submit your details when prompted upon opening the casino software. You will first be asked to provide a username and password. Next, complete all fields required, as indicated by an asterisk (*).
Your player details and all information regarding your account is completely protected by our stingent Privacy Policy and the highest industry standard SSL encryption technology is fully applied to ensure your information is not compromised.
Q. Do I have to deposit in order to play the games?
A. No, it is not necessary to deposit. Our games are fully accessible in Fun Mode to play and enjoy as much as you like!
Q. What is the minimum age required to play at Spartan Slots Casino? Is it legal for me to play?
Players under 18 years of age are strictly prohibited from play at Spartan Slots Casino. In addition, users are subject to the legalities that govern his or her jurisdiction, and it is the responsibility of the player to know and abide as such.
Q. Can I register and/or play on more than one casino account?
A. Spartan Slots allows only one account per player. In accordance with our Terms, multiple accounts are prohibited, will be closed and may result in the loss of eligibility to receive winnings.
Q. I've lost my login information and/or password. How can I retrieve it?
A. You may contact support at any time for assistance with your user information. You can reset your password by clicking "forgot password" beneath the login screen of the casino software. Simply submit the e-mail address associated with your casino account and a new password will be mailed to you.
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BANKING FAQ
Q. What methods of deposit/withdrawal are available to me?
A wide variety of secure options are available for casino banking transactions including:Visa/MasterCard, Pre-paid reloadable & gift cards, Gold-Pay, eCheck (US only), NeTeller, MoneyBookers, Click2Pay, ClickandBuy, UseMyBank, UseMyWallet (Quicktender), eWalletXpress, and EcoCard.
For additional information about these options see our Banking Page.
Q. Are my information and transactions secure at Spartan Slots Casino?
A. Absolutely. Spartan Slots Casino utilizes state-of-the-art technology with extraneous measures to completely ensure the protection of information and the integrity of all transactions.
Q. What currencies are accepted at Spartan Slots Casino?
A. Spartan Slots Casino tracks all accounts in either $, € ,£, or Rand. Deposits via all other currencies will be converted to the equivalent of your choice of these.
Q. What is the minimum amount I can deposit at Spartan Slots Casino?
A. The minimum deposit for real money play at Spartan Slots Casino is $25, or the equivalent in your selected currency.
Q. How long does it take for a deposit to reflect in my balance?
A. Generally, deposits are credited instantly to your account. Should you receive an error in the cashier, or your deposit is not immediately visible in your account please contact Support for further information and assistance.
Q. How long does it take when I make a withdrawal?
A. Payouts at Spartan Slots Casino are processed as promptly and efficiently as possible. Withdrawal times vary and are dependent on the method of withdrawal requested. For more information please access our Banking page.
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GAMES FAQ
Q. What games are available for play at Spartan Slots Casino?
A. Our full suite of online casino games provides a comprehensive selection of both widely popular favorites and unique, cutting-edge specialty games. The complete casino download offers over 80 exciting Table & Card games, Video Pokers, Specialty games, and Online Slots that include numerous 3-Reel Classics, Video Slots, i-Slots, and Progressives.
See the Spartan Slots Casino Games page for a complete listing, presented with visually stunning graphics.
Q. How can I be sure the games are fair?
A. Fairgaming is understandably of vital importance to players, and to Spartan Slots Casino as well. We operate within the strict code of conduct required by the Government of Netherlands Antilles, from which we hold our gaming license, and provide fair gaming through the use of a certified and extensively tested RNG (Random Number Generator.) Additionally, Spartan Slots Casino games are games are independently tested for accuracy and fairness by 3rd party audit.
Q. What kind of gaming software does Spartan Slots Casino use?
A. Our casino games are provided by the award-winning Rival Gaming Software, established as an industry leader with superlative games, user-friendly platform, and exceptional security features.
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TECHNICAL FAQ
Q. How do I download the Casino?
A. Access our Download page by clicking the download tab, or any Download link found on our site. Follow the step-by-step instructions provided throughout the process to download and install to your computer.
Q. Is Spartan Slots Casino compatible with a Mac Computer?
A. Currently, Spartan Slots Casino is compatible with Microsoft Windows OS only, however a Mac compatible version is expected to be introduced in the future. Please check our site often for updates regarding Mac use.
Q. If I am disconnection during play, what happens to my wager?
A. The wager and play information is continually saved during play to ensure your wager is not lost. In the event of an unexpected disconnection, you will be able to resume play upon reconnect with the wager in tact.
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PROMOTIONS FAQ
Q. How do I claim my New Player Bonus?
The Spartan Slots Casino Welcome Bonus, and all other bonus promotions are conveniently listed in the casino cashier. Simply click to highlight each bonus offer to access the terms and conditions, then click "Claim this Promotion" to apply it to your account.
Q. What other bonuses can I receive?
A. Spartan Slots Casino offers a wide range of advantageous bonus and promotional offers. Visit our Promotions page for a full listing of current offers and ongoing player benefits.
Q. Am I able to claim more than one bonus?
A. You may claim any or all of the bonuses available in your cashier, however only one bonus may be claimed at a time. After a bonus has been applied to your account, your balance must be less than 1 credit, whether from play or withdrawal, before another bonus offer can be claimed.
Q. What is meant by Wagering Requirement?
A. The wagering requirement is a specific amount attached to a bonus offer, that is required to be wagered before a withdrawal can be made. In accordance with the terms and conditions for any bonus claimed, the player must meet or exceed the wagering requirement in order to make a withdrawal.
Q. What are 'Comp Points'?
A. All real money play earns comp points that can be converted to casino cash. The comp point conversion rate is determined by your VIP loyalty level, and increases with play.
For more detailed information regarding comp point earning and redemption, please checkour Promotions page.
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SUPPORT FAQ
Q. What if I was unable to find the answer to my question in the FAQ?
A. Our support team is always at the ready to assist with all your questions and any casino issues you may have. Contact Support via one of the methods made available for your con-venience: e-mail, fax, toll-free telephone, or real time chat.
Q. Is Support available 24/7?
A. Yes! 24 hours a day, 7 days a week, 365 days a year.
Q. I don't seem to be receiving mail from Spartan Slots Casino, what do I do?
A. It is possible that your e-mail client settings need to be adjusted in order to receive our mails. By adding our address (support@spartanslotscasino.com) to your contact or 'safe' list, our mails will likely reach you. If you need assistance please contact a support representative.
